1. You have the right to replace or return an ordered Product in 14 days. The 14-day withdrawal period begins upon receipt of the Product.
2. To withdraw from an order, the Customer should send a withdrawal form to the e-mail address info@diamande.ee.

Sample withdrawal form:

Recipient:

OÜ Sansaaro

Suur-Sõjamäe 4, Tallinn, 11415

e-mail address  info@diamande.ee

I hereby withdraw from the contract concluded for the following Products:

Sales invoice number for returned Product:

Sales invoice date / Product received on:

Buyer’s name:

Buyer’s address:

Buyer's e-mail address and contact phone:

Date of application:

Name of customer (and signature if on paper):

3. Products are returned according to the same methods used to deliver the Products to the Customer.

Returning through parcel terminal

• The products received from the Omniva parcel terminal can be returned via the same parcel terminal by using the return code sent in the text message (notifying the arrival of the parcel).
• The products received from the Itella SmartPOST parcel terminal can be returned via the same parcel terminal by using the same door code used to receive the parcel. The returned products will arrive at the Online Shop in 3–7 days.

Returning through post office

Make sure to package the returned products so that they could not be opened without damaging the packaging. Remove the old address label.

Notify the post office employee that you would like to return an order to the Diamande Online Shop, so you can return the products free of charge. The returned products will arrive at the Online Shop in 3–7 days.

4. If the Customer uses the return methods described above, returning the Products is free of charge for the Customer. If the Customer uses any other return methods, the Seller is not required to compensate the transport costs to the Customer.

5. The Seller refunds the price of the Product(s) returned, including any delivery costs incurred by the Customer, to the Customer’s bank account in 14 days after receipt of the withdrawal form. The Customer is required to deliver the returnable Products to the Seller in 14 days after submitting the withdrawal form. If the Seller has not received the Products within this deadline, the refund date is extended until the day when the Seller receives the Products. A returned Product may not be used or the factory seal damaged, and it may not be dirty or show any other signs of use. The Product must be complete (with the packaging and all items included in the packaging – user manual, certificate, etc.).