Procedure for claims

  1. According to § 218 (2) of the Law of Obligations Act, the Products sold in the Online Shop are subject to a 2-year period for claims. Any disputes arising between the Customer and the Seller will be resolved by negotiations.
  2. If any deficiencies occur, the Customer will have the right to address the Online Shop in two months at the latest by sending an e-mail to info@diamande.ee. 
  3. In case of any deficiencies in the Products purchased from the Online Shop which are the liability of the Seller, the Seller will repair or replace such defective Products. If it is not possible to repair or replace the Products, the Seller will refund to the Buyer all expenses incurred under the sales contract.
  4. The Seller responds to any claims filed by the Customer at the first opportunity, but in 15 days after receipt of a claim at the latest.
  5. According to § 222 (1) of the Law of Obligations Act, the Customer has the right to demand the repair or replacement of a Product if the Product does not conform to the contract. If the Product does not conform to the contract, the Seller will bear the costs of repairing or replacing the Product, in particular, transportation, post, labour, travelling and material costs. 
  6. The Seller is not liable for any damages caused by abnormal use of the Products ordered and for any delays in delivery if such damages or delays are caused by circumstances which the Seller could not have affected and/or which have been caused by circumstances beyond its control (force majeure).